How do users typically submit their requests in a service catalog?

Users typically submit their requests in a service catalog by selecting items and filling out order forms because this method provides a structured, efficient, and user-friendly way to interact with IT services. The service catalog is designed to offer a clear view of available services and products, allowing users to browse through offerings, understand their options, and choose exactly what they need.

By filling out order forms, users can provide specific details regarding their requests, ensuring that IT staff have the necessary information to fulfill those requests accurately. This process also helps streamline service delivery, as it reduces misunderstandings and eliminates ambiguity that can arise when requests are made through more informal channels, such as email or phone calls.

Additionally, using an electronic system for requests supports tracking, analysis, and management of service requests, which enhances overall IT service management practices. In contrast, the other methods mentioned—like direct email, physical forms, or telephone calls—can introduce challenges in terms of consistency, tracking, and efficiency.