How do you add additional CIs to the change?

The correct approach to adding additional Configuration Items (CIs) to a change is by utilizing the Affected CIs tab to select and add them. This method is integral to effective Change Management within IT Service Management, as it allows users to directly link relevant CIs to a specific change request during the change planning process.

Using the Affected CIs tab ensures that stakeholders can see which CIs will be impacted by the change, facilitating better risk assessment, impact analysis, and communication among team members involved in the process. This capability enhances the overall visibility and control over the change management process, making it crucial for maintaining service integrity and minimizing disruptions.

While submitting a separate request could be potential for certain scenarios, it is generally not the preferred or efficient method for associating multiple CIs with a change simultaneously. Uploading a CSV file can be a valid approach in some ITSM tools, but it is typically used for bulk operations, not necessarily for a specific change request. Automatically pulling CIs from the configuration database may occur in some ITSM systems, but this usually depends on the configuration and is not a direct method for manually selecting or adding CIs to an existing change. Thus, the use of the Affected CIs tab provides the most practical