How does Problem Management interact with other ITIL processes?

Problem Management plays a vital role in the ITIL framework, particularly in its interaction with other processes. The correct answer highlights how Problem Management creates change requests to address issues identified in the IT infrastructure or services. This is essential because when problems are identified, they often necessitate changes to configuration items (CIs) to prevent these problems from recurring. By generating change requests, Problem Management ensures that necessary modifications are documented and handled through the Change Management process, promoting a structured and controlled approach to change.

This interaction facilitates a seamless transition from identifying problems to implementing solutions, aiding in the reduction of service disruptions and improving overall service quality. Moreover, linking Problem Management with Change Management encourages collaboration and communication between teams, driving timely resolution of issues and minimizing their impact on service delivery.

The other options do not directly reflect the core function of Problem Management. For instance, creating request forms for new services relates more closely to Service Design or Service Strategy processes. Proactively monitoring vendors aligns more with Supplier Management rather than Problem Management. Conducting user training sessions is generally associated with Service Transition and Service Operation where ensuring user competency is crucial. Each of these activities is relevant within the ITIL framework but does not specifically illustrate the role or interaction of Problem Management with other processes.