If a change is rejected, what typically happens?

When a change is rejected, feedback is often provided to understand the reasons behind the rejection, and actions are taken to either refine the change or address the concerns that led to the rejection. However, the scenario describes the situation where the change is rolled back to its previous state if it has already been implemented or, if not yet implemented, left in its proposed state until further action can be taken.

While rolling back a change may not always occur if the change was never implemented, the essence of managing changes in IT Service Management involves carefully assessing the repercussions of a rejected change. The process typically does not involve disregarding the rejection, as that would undermine the governance and control measures established for change management. Therefore, it is crucial that the impact of rejection is handled through structured feedback and potential rollback or revision to maintain service stability and minimize disruption.

This approach ensures that the change management process remains robust and compliant with established policies, fostering a culture of continuous improvement and adaptability within the organization.