In the context of ITSM, what is the main focus of change management?

The main focus of change management in IT Service Management (ITSM) is to handle changes in a controlled and systematic manner. Change management aims to ensure that any alterations within IT services or infrastructures are introduced in a way that minimizes risk, maintains service quality, and prevents disruption to ongoing operations. This process emphasizes the need for planning, assessing, and authorizing changes before they are implemented, thereby ensuring that they align with business objectives and service requirements.

By establishing a structured approach, change management helps organizations manage the lifecycle of all changes, which includes everything from assessing the need for a change to evaluating its impact. This systematic process allows for better coordination among teams, facilitates communication around changes, and improves the IT environment's stability and reliability.

While enforcing strict operational procedures, reducing the number of changes made, and documenting service outages may be related areas within ITSM, they do not encapsulate the primary objective of change management. The focus correctly lies on systematically managing changes to ensure they are beneficial and minimize negative impacts.