What can you use the Service catalog for?

The service catalog is a crucial component within IT Service Management (ITSM) as it serves as a comprehensive repository of all IT services available to customers and users. By facilitating the ordering of new hardware and software, the service catalog allows users to easily access and deploy the resources they need to perform their duties effectively.

This process typically includes clear descriptions of each service, specifications, and any associated costs. By using the service catalog to order new hardware or software, organizations streamline the procurement process, improve efficiency, and maintain better control over asset management. The catalog ensures that users have a clear understanding of what is available to them and how they can request these services.

In contrast, options emphasizing limited functionality, such as only viewing available services or submitting solely non-standard requests, do not capture the full utility of the service catalog. Additionally, while receiving direct IT support can be part of the services listed in the catalog, it does not encompass the broader capability of ordering new resources, which is a fundamental purpose of a service catalog.