What critical element must be evaluated before a change is approved?

The evaluation of the benefits and risks of a change is vital before it receives approval as it directly impacts the organization's ability to make informed decisions. This assessment allows decision-makers to understand not only the potential positive outcomes that the change may bring—such as improved efficiency, enhanced service quality, or increased customer satisfaction—but also the negative consequences that could arise, such as service disruptions, security vulnerabilities, or excessive costs.

A comprehensive analysis of benefits and risks helps mitigate unforeseen problems and ensures that the change aligns with the organization's strategic objectives. By taking this critical step, organizations can prioritize changes that deliver maximum value while minimizing detrimental impacts, leading to more effective IT service management and overall business success. Understanding this aspect is fundamental in creating a structured approach to change management, which is a core element of ITSM practices.