What defines the approval process within Request Management?

The approval process within Request Management is best defined by the involvement of both individual requested items and overall requests. This means that each item or service requested may require its own level of review and approval, while also taking into consideration the larger context of the entire request being made. This comprehensive approach ensures that all aspects of a user's request are validated and assessed in line with organizational policies and objectives, facilitating proper governance and control over what is being requested.

The approval process is not limited to just a subset of items or just expensive ones. It encompasses a broader scope, as not every item or service may inherently warrant elevated scrutiny based solely on its cost. In addition, automated approvals may be part of the process for certain requests, but they would not encompass the entirety of Request Management processes as the inclusion of human oversight in approvals remains essential for accountability and accuracy in request fulfillment. By recognizing both individual items and composite requests, organizations can better manage their service delivery and operational efficiency.