What does a role in ServiceNow specify?

A role in ServiceNow specifies what a user or group can see within the platform. This foundational aspect of role-based access control ensures that users can only access functionality, data, and features that are necessary for their tasks. Roles typically encompass various permissions that dictate the level of interaction a user can have with the system, including viewing records, modifying data, or executing specific actions within applications. This encapsulation of access helps in maintaining security, data integrity, and efficient workflow by allowing tailored access that aligns with the responsibilities of users or groups.

In contrast, the budget allocated to a service team, performance metrics for IT services, and available software licenses are all important components of IT Service Management but do not directly relate to the function of defining user interactions and access within the ServiceNow platform.