What does CMDB stand for in IT Service Management?

The term CMDB stands for Configuration Management Database. In the context of IT Service Management, it represents a crucial repository that contains information about the organization's IT assets and services. This database is structured as a series of tables that comprehensively record various configuration items (CIs), such as hardware, software, networks, and their relationships to each other, as well as to business services. The primary purpose of a CMDB is to facilitate better decision-making by providing a clear view of the IT environment and its components, which is vital for effective incident management, change management, and overall IT governance.

Having a well-maintained CMDB ensures that IT teams can quickly locate and assess CIs, their statuses, impacts, and dependencies, ultimately aiding in risk assessment and change planning. This plays a significant role in minimizing disruptions in service delivery and improving the quality of IT services overall. The other options, while related to different aspects of IT and project management, do not accurately describe the purpose or function of a CMDB.