What does the Service Catalog contain?

The Service Catalog is a crucial component of IT service management, serving as a comprehensive resource that outlines all the services and products that an IT organization offers to its customers. It acts as an orderable repository where users can view and request services that are available to them, such as software installations, hardware provisioning, and support services. By providing a clear listing of these offerings, the Service Catalog helps to enhance transparency and ensures users understand what is available, how to access these services, and any associated costs or terms.

The other options listed do not align with the purpose and function of a Service Catalog. A list of all employees pertains more to human resource management rather than service offerings. A detailed report on IT performance focuses on metrics and evaluations of service efficiency and effectiveness, which is separate from cataloging the available services. Lastly, an inventory of IT hardware provides a record of physical assets, which is not the same as a collection of services that can be requested by users. Therefore, the primary purpose of the Service Catalog remains to showcase orderable products and services.