What does the workflow initiate after passing gating approvals?

Study for the IT Service Management (ITSM) Fundamentals Test. Prepare with flashcards and multiple choice questions, each question includes detailed explanations. Get ready for success!

The correct answer highlights an important aspect of service management processes, particularly in scenarios where requests are being handled. After passing through gating approvals, the workflow typically continues to the next step, which often involves seeking any additional approvals necessary at the Request Item (RITM) level.

This step is crucial because it ensures that every specific item or service resulting from the initial request is vetted and confirmed. Each RITM might require separate approvals based on its nature, cost, or impact on the organization. Thus, continuing the workflow to include additional approvals ensures rigorous oversight and adherence to organizational policies and practices.

In contrast, other options do not align with the typical progression of a workflow following gating approvals. For example, cancellation of the request implies a reversal of the process rather than moving forward, while final assessment and closure suggest that the service request has already been fulfilled and is being closed rather than evaluated. Direct order fulfillment, while possible, would come after ensuring all necessary approvals at the RITM level have been obtained to proceed effectively and legitimately.

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