What happens during the review task of a change request?

The review task of a change request primarily focuses on evaluating the success of the change and learning from the implementation process. This step is crucial as it allows the organization to assess whether the objectives of the change were met, understand the impact of the change on services, and identify any deviations from the expected outcomes. By compiling lessons learned, teams can improve future change initiatives, making the process more efficient and reducing the likelihood of errors or failures.

Additionally, this reflective practice encourages a culture of continuous improvement within the organization, where past experiences inform future decisions, leading to better planning, risk management, and stakeholder engagement. Understanding the results of a change ensures that the IT service management processes contribute positively to the overall business goals and enhance service delivery.