What happens when a request is submitted for approval?

Study for the IT Service Management (ITSM) Fundamentals Test. Prepare with flashcards and multiple choice questions, each question includes detailed explanations. Get ready for success!

When a request is submitted for approval, the appropriate action is to set the Approval stage to Requested. This indicates that the request is currently awaiting the necessary approvals before it can proceed to the next stages of processing. This status helps in tracking the progression of the request, signaling to stakeholders that their input is required before any further action can be taken.

The other options reflect incorrect states for a request that is pending approval. For instance, marking the Approval stage as Complete implies that the approval has already been granted, which is not the case when the request is just submitted. Similarly, stating that the request's state is Closed or Fulfilled would imply that the request has already completed its lifecycle, which again is premature at the point of submission for approval. By establishing the Approval stage as Requested, the system accurately represents the current status of the request while allowing it to await necessary decisions from approvers.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy