What is a key feature of 'Change' management in ITSM?

A key feature of 'Change' management in IT Service Management (ITSM) is tracking and controlling changes to IT services. This process ensures that all modifications are made systematically and in a controlled manner to minimize disruption and maintain service quality. Effective change management involves assessing the potential impacts of changes, documenting them, and ensuring that they are carried out as planned. It also includes monitoring the changes for any unforeseen consequences and facilitating communication among relevant stakeholders. This careful oversight helps organizations to keep tight control over their IT environment, ultimately leading to improved stability and reliability in service delivery.

While other options mention aspects like communication and public relations, they do not directly address the core purpose of change management, which centers specifically on managing changes to services and systems strategically to achieve desired outcomes without negative repercussions.