What is a Known error?

A Known Error is defined as a problem that has been analyzed and for which a root cause has been identified, but a permanent solution has not yet been implemented. In the context of IT Service Management (ITSM), this concept plays a crucial role in managing issues effectively and efficiently.

Understanding what a Known Error entails can help organizations prioritize their problem management efforts. Once a problem is documented as a Known Error, the IT team can focus on finding a solution while simultaneously providing interim solutions or workarounds to mitigate any impact on users or services. This ensures continuity of service and allows a more systematic approach to problem resolution.

The other choices do not accurately define a Known Error. An incident under investigation may not have identified its root cause, a request for change refers to a formal proposal to modify a system, and a failed workaround implies that an attempt to temporarily resolve an issue didn't succeed, which does not align with the definition of a Known Error.