What is a primary responsibility of the incident_manager role?

The primary responsibility of the incident manager role is to administer incident properties and major incident trigger rules. This involves overseeing the processes and protocols that dictate how incidents are identified, categorized, prioritized, and escalated within an organization. The incident manager must ensure that there are effective mechanisms in place to manage incidents efficiently, as well as to identify and act upon major incidents that may disrupt services significantly. By establishing and managing trigger rules, the incident manager helps to minimize service disruptions and enhance overall service reliability.

Monitoring the service catalog is typically more aligned with service portfolio management rather than incident management. Training new staff on incident management processes is an important task but more associated with the role of a coach or mentor rather than a core responsibility of the incident manager. Generating monthly performance reports is relevant as well; however, it tends to be a supportive activity rather than a primary responsibility, as the focus of the incident manager is primarily on the active management of incidents and their resolution.