What is a "Requested Item" in the context of ServiceNow?

In the context of ServiceNow, a "Requested Item" refers to a specific service that a user has ordered from the Service Catalog. When users navigate through the Service Catalog to request various IT services, each individual service or item they select becomes a Requested Item. This concept is crucial because it allows organizations to manage and fulfill user requests efficiently.

Each Requested Item is tracked within the ServiceNow platform, enabling IT teams to monitor, prioritize, and fulfill these requests accordingly. The Requested Item can include various types of services such as hardware, software, access requests, or other IT services tailored to meet user needs. The fulfillment process involves workflows that help ensure that the requested services are delivered to users in a timely manner.

In contrast, the other options do not accurately define a Requested Item. A document outlining IT policies pertains to governance and compliance aspects of IT service management but does not represent a user-specific request. A list of service performance metrics is related to performance management and reporting rather than individual user requests. An application used for managing data refers to tools that may support IT operations but does not relate directly to the concept of a Requested Item.