What is considered a Normal change?

A Normal change is characterized by a structured approach that includes following a specific process which mandates reviews and approvals. This systematic methodology ensures that changes are carefully evaluated for potential risks and impacts before they are implemented, aligning with best practices in IT Service Management. The necessity for reviews and approvals helps to maintain service stability and reliability, contributing to the overall governance of IT services.

In contrast, other choices present scenarios that do not conform to the criteria of a Normal change. For instance, unplanned changes aimed at restoring service are known as Emergency changes, indicative of the urgent nature of these modifications. Changes that do not require approvals typically fall under Standard changes, which are predefined and low-risk, and thus can be executed without extensive vetting. Lastly, changes executed without any documentation are not in line with ITSM principles, which emphasize thorough documentation to ensure clear communication and records for future reference and audit purposes.