What is contained within a Known Error record?

A Known Error record is an essential component of IT Service Management that documents specific information about a recurring or significant issue within the IT environment. The correct choice indicates that a Known Error record contains problem details, a workaround, and the cause of the issue.

This record helps teams understand the context of the problem, including its root cause and potential impact on services. The inclusion of a workaround provides immediate relief to users while a permanent solution is developed. The problem details contribute to broader understanding and communication among IT teams, enabling them to manage the issue effectively and reduce downtime.

In contrast, simply recording the symptoms of an issue (as suggested in one of the options) does not provide enough information to address the problem comprehensively. An absolute solution for the problem is often still in development and may not yet be available at the time a Known Error record is created, thereby making another option less reflective of the true nature of a Known Error. Lastly, a record of all closed incidents does not apply to Known Errors specifically, since they may still be open while workarounds are used to manage ongoing issues.