What is created when an item is selected to order or added to a shopping cart?

When an item is selected to order or added to a shopping cart, it results in the creation of a request (REQ). In the context of IT Service Management, a request is generally initiated when a user wants to obtain a service, product, or information. This is a broader category that encapsulates various types of requests, whether they pertain to procurement, services, or other needs.

A request typically serves as the starting point for processing customer demands and helps in managing the workflow of this process from the initial request phase to fulfillment. It represents a user’s intention to procure something, which is crucial for tracking and managing those demands effectively within the IT service management framework.

This foundational element of generating a request is integral to ensuring that each step in the service lifecycle is accurately recorded and tracked, providing visibility and structure to service delivery. The other options represent different components or levels within the service management process: a service ticket often refers to more specific incidents or issues, a task is a discrete piece of work usually related to a larger request, and a requested item is an individual item within a request. However, the primary step of initiating the shopping cart action is best captured by the concept of a request.