What is one of the functions of the catalog_editor role?

The catalog_editor role is specifically designed to have permissions related to modifying and managing the service catalog within an IT Service Management system. One of the primary functions of this role is to edit catalog categories, which involves the ability to create, modify, or remove different categories that group related services within the service catalog.

This role is crucial for ensuring that the catalog remains organized and relevant, reflecting the current services offered by the organization. By allowing catalog editors to manage categories, it ensures that services can be easily found and accessed by both users and IT staff, ultimately enhancing the usability and effectiveness of the service catalog.

The other functions, while important, typically fall under different roles or responsibilities within ITSM. For example, approving service requests may require a managerial or approval authority that the catalog_editor does not possess. Similarly, monitoring request fulfillment often involves oversight functions that go beyond catalog management, and managing user access usually pertains to administrative roles that handle permissions and security settings rather than content management within the catalog.