What is one of the responsibilities of the Change Manager role?

The role of Change Manager is pivotal in IT Service Management, particularly in overseeing the change management process within an organization. One of the primary responsibilities of the Change Manager is to manage schedules and approval policies for all changes to ensure they are executed smoothly and with minimal disruption to service delivery. This involves coordinating and scheduling changes, ensuring that they are appropriately documented, and obtaining necessary approvals before any changes are implemented.

By managing these schedules and policies, the Change Manager also helps to balance the need for rapid changes with the necessity of maintaining stability in the IT environment. This leads to a more structured approach which minimizes risks associated with changes, such as service interruptions or conflicts. Proper scheduling and approvals serve to mitigate potential issues and ensure that changes align with the overall business objectives and IT governance frameworks.