What is Service Portfolio Management?

Service Portfolio Management is fundamentally about managing the complete set of services that an organization offers, including those that are under development, those that are currently available, and those that have been retired. It ensures that the organization has a clear understanding of its service capabilities and aligns its offerings with business objectives.

Choosing a comprehensive application for service information management as the correct answer captures the essence of Service Portfolio Management. This process encompasses the collection, evaluation, and assessment of service information, which helps organizations make informed decisions about existing services and new service development. It also involves ensuring that services are aligned with business needs and deliver value.

While other options touch upon aspects related to IT services, they do not encapsulate the broader strategic and evaluative role that Service Portfolio Management plays in the overall IT Service Management framework. For instance, simply providing a repository of past service requests is inadequate as it does not capture the ongoing evaluation and management of the service lifecycle. Similarly, a process to retire obsolete IT services is a component of service lifecycle management but does not reflect the comprehensive approach that Service Portfolio Management entails. Lastly, tracking incidents and changes is typically the focus of incident management and change management processes, which are more operationally oriented rather than strategic.

Therefore, the selection of a comprehensive