What is the correct workflow of a requested item?

The correct workflow of a requested item follows a specific sequence that reflects the order of operations in IT Service Management. The proper workflow begins with the Request (REQ), which represents the initiation of a request by the user. After a request is logged, a Requested Item (RITM) is created, which details the specific item or service that the user has requested.

Following the creation of the Requested Item, it may lead to the creation of Service Tasks (SCTASK) that are necessary to fulfill the request. These tasks represent the individual steps or actions that need to be completed in order to deliver the requested item or service to the user.

This orderly flow—starting with the REQ, progressing to the RITM, and finally leading to SCTASK—ensures that all components of the service request are properly tracked and managed throughout the service delivery process. Therefore, the sequence in the correct answer accurately reflects this workflow.