What is the definition of a Request?

The definition of a Request, particularly within the context of IT Service Management (ITSM), refers to an addition, modification, or removal of a product or service. This reflects a formal process wherein users or customers seek to alter existing services, implement new features, or discontinue services.

In ITSM frameworks, such as ITIL, this definition fits into the broader category of Service Requests, which are typically predefined and can involve various types of user needs. These requests are vital for maintaining the service lifecycle and ensuring that the IT service provider remains responsive to the evolving needs of the business and its users. By correctly categorizing these requests, organizations can prioritize and manage them effectively, leading to improved service delivery.

Understanding this definition is crucial for differentiating between types of user inputs and requests in ITSM, which helps maintain organized workflows and ensures efficient service management practices.