What is the first stage in the Request Management lifecycle?

The first stage in the Request Management lifecycle is Submittal. This stage is essential as it marks the initiation of the request process. During Submittal, a user or requestor formally submits their request for a service, information, or support. This could involve completing a form or using a service portal designed to capture the necessary details regarding what the user needs.

Starting with the Submittal phase allows the IT service management team to properly document the request and begin the process of evaluating and responding to it. By ensuring that requests are captured accurately from the start, organizations can effectively manage, prioritize, and fulfill user needs in a systematic way.

Fulfillment comes next after the Submittal, where the actual service delivery or resolution takes place. Approval is typically a step that may occur before fulfillment depending on the request type, but it does not initiate the process. Closure is the final step when the request has been resolved and the user is satisfied with the outcome.