What is the first stage in the process of requesting something?

The first stage in the process of requesting something is to visit the service portal. This is essential because the service portal serves as the primary interface through which users can access various services and resources offered by the IT department or organization. It typically contains a catalog of available services, allowing users to navigate, search, and find services that meet their needs.

By starting at the service portal, users can gain visibility into available offerings and understand what services they can request. This initial step is foundational, as it sets the stage for the subsequent actions, such as selecting an item to order and submitting a service request. Without visiting the service portal first, users would lack the necessary information and tools to initiate the request process effectively.

In the context of ITSM, the service portal enhances user experience, streamlines service requests, and supports better communication between users and service teams, making it a critical first step.