What is the main purpose of a Service catalog?

The main purpose of a service catalog is to provide a structured list of services offered by the IT department to its users. This catalog acts as a central repository that outlines all available services, including details such as descriptions, costs, service levels, and how to request those services. By having a clear and organized service catalog, users can easily understand what IT services are available to them, which enhances communication and efficiency within the organization.

A service catalog not only helps users identify the services they may need but also allows the IT department to manage and prioritize service delivery effectively. This structured approach ensures that users can access the IT resources they require while also facilitating better service management practices within the organization.