What is the primary function of Request Management?

The primary function of Request Management is to group together associated items and manage their fulfillment. In the context of IT Service Management, Request Management is responsible for handling requests from users, ensuring that these requests are processed efficiently and effectively. By grouping related service requests, the process facilitates a more streamlined approach to fulfilling user needs.

This function often involves understanding the different types of requests (such as service requests, information requests, or access requests) and managing them as part of an organized workflow. By managing fulfillment, Request Management ensures that users receive the appropriate services or support in a timely manner, which ultimately leads to enhanced user satisfaction and efficiency in service delivery.

While ensuring approvals and creating or editing service catalogs may be parts of the broader service management process, they do not capture the essence of what Request Management is primarily focused on, which is about the structured and efficient handling of user requests as a collective process.