What is the primary objective of Change Management?

The primary objective of Change Management is to provide a systematic approach to control the lifecycle of all changes. This process ensures that changes to IT services and infrastructure are made with a structured methodology, allowing for better assessment, planning, and implementation. By doing so, Change Management aims to minimize the risks associated with changes, such as service disruptions or unintended consequences.

Having a controlled approach allows organizations to understand the impact of changes on existing services, assess risks appropriately, and ensure that stakeholders are informed and engaged throughout the change process. This systematic control helps maintain service quality and continuity, which is crucial in IT Service Management.

While some options touch on important aspects of IT management, they do not encapsulate the core intent of Change Management as comprehensively. For example, eliminating all service interruptions is an unrealistic goal since changes inherently involve some level of risk and potential impact. Rapidly creating new IT services might be a desirable outcome, but it does not reflect the primary objective of managing existing changes effectively. Minimizing costs related to IT operations is important, but it is a broader goal that doesn’t single out the specific purpose of Change Management.