What is the primary purpose of a Change Management process?

The primary purpose of a Change Management process is to ensure that changes to the IT environment are implemented with minimal risk. Change Management is a critical component of IT Service Management (ITSM) as it helps organizations manage the risks associated with changes effectively. By following a structured process, IT teams can assess, plan, and implement changes while minimizing the potential negative impacts on service quality and continuity.

This process involves thorough evaluation of proposed changes, communication with stakeholders, and careful consideration of how changes might affect existing services and infrastructure. It aims to establish a controlled environment where changes can be made reliably, thus enhancing the overall stability of IT systems.

The other options, while they may seem relevant, do not accurately reflect the fundamental objectives of Change Management. Increasing the number of changes would actually contradict the intent of careful oversight and risk mitigation, while avoiding all changes would hinder innovation and improvement. Similarly, creating new job roles is not a primary focus of the Change Management process itself; rather, it can be a byproduct of enhancing service delivery or operational efficiency.