What is the primary purpose of Special Handling Notes in IT service management?

The primary purpose of Special Handling Notes in IT service management is to help users understand the actions taken or next steps regarding their requests. These notes serve as a means of communication between service personnel and users, providing clarity on how the request is being handled. They can include relevant information such as the status of the request, any actions that have been performed, and what the user can expect next. This helps ensure users are informed and can manage their expectations while also facilitating a smoother interaction with the IT service team.

Options that focus on technical specifications or historical data do not align with the immediate communicative purpose of Special Handling Notes, which are specifically designed to provide up-to-date information on the handling process. Similarly, while notifying users about system outages is important, it is not the role of Special Handling Notes; such notifications are typically issued through other channels or specific incident communications.