What occurs in the Submittal stage of the request management process?

In the Submittal stage of the request management process, the primary focus is on collecting and organizing the required items into a request. This is the initial step where users submit their service requests, ensuring that all necessary information is included for further processing. By selecting and grouping items appropriately, it lays a foundational framework that allows for efficient handling in the subsequent stages of the request management process.

This stage is pivotal because it sets the context for approval, fulfillment, and ultimately closing the request. Organizing requests correctly avoids confusion and streamlines efforts by making it clear what the requester needs. As a result, the support teams or service management functions can address the requests more effectively, leading to timely assistance for the end-users.