What role in the Service Catalog allows users to see and work with service request records?

The correct answer pertains to the specific roles within Service Catalog management in IT Service Management (ITSM). The role responsible for allowing users to see and work with service request records is often aligned with the functions defined under ITIL, which stands for Information Technology Infrastructure Library. ITIL provides a comprehensive framework for managing IT services, outlining various roles and responsibilities that contribute to effective service delivery.

While roles such as Catalog Manager, Catalog Admin, and Catalog Editor are integral to the management and maintenance of the Service Catalog, they are typically focused on the administration and curation aspects of the catalog. Catalog Managers often oversee the entire catalog and its alignment with business needs, Catalog Admins manage permissions and access levels, and Catalog Editors are responsible for inputting and updating services listed in the catalog.

In contrast, the term "ITIL" encompasses a broader philosophy and set of practices, indicating that all users and stakeholders within an organization should be familiar with ITIL principles. Therefore, under the ITIL framework, users may have access to specific functionalities enabling them to engage with service request records. This reflects the focus on collaborative service management and emphasizes the importance of ensuring that users can not only view but also interact with service requests effectively as part of a well-governed IT