When is a request considered closed?

A request is considered closed when all items have been fulfilled. This means that all necessary actions have been completed, and the request has reached its intended resolution. In IT Service Management, this fulfillment process ensures that the request has been addressed to the satisfaction of the requester and that any required follow-up or checks have been conducted. The closure signifies that there are no remaining tasks or issues associated with the request, allowing the service team to move forward and maintain accurate records of service outcomes.

The other choices represent different stages of a request's lifecycle rather than its completion. Submitting a request is merely the initial step and does not imply that any action has taken place. Approval indicates that a request has been reviewed and accepted but does not mean the fulfillment is complete. Processing payment might be part of acquiring a service but does not reflect whether the service or fulfillment related to the request itself has been fully carried out. Therefore, fulfillment completion is the key indicator of a request being closed.