When REQ and associated RITMs are approved, what occurs next?

After REQ and the associated RITMs (Request Item) are approved, the next step in the workflow typically involves the generation of SCTASKs (Service Catalog Tasks). SCTASKs are specific tasks that are automatically created to facilitate the fulfillment of the request. These tasks can be assigned to different teams or individuals responsible for executing the necessary actions to fulfill the request.

The generation of SCTASKs helps in managing the implementation process effectively, ensuring that all required steps are tracked and completed in a timely manner. This structured approach contributes to better accountability and visibility throughout the service fulfillment process.

While notifications may be sent to the requester or the request may be marked as closed after fulfillment, these actions typically occur as part of the overall workflow following the execution of SCTASKs, making the generation of SCTASKs the immediate next step in the process after approval.