Which category would you select to report that your application is not working?

The correct category to report that an application is not working is Incident Management. This category focuses specifically on unplanned interruptions or reductions in the quality of IT services. When an application fails to function correctly, it represents an incident that needs to be addressed to restore normal service as quickly as possible.

Incident Management encompasses all activities related to managing incidents, ensuring they are resolved efficiently, and minimizing negative impacts on the operation of the business. It is crucial for maintaining service continuity and ensuring users can return to their tasks without prolonged disruption.

While "Can We Help You?" might suggest the intention to provide assistance, it lacks the specific context of dealing with service disruptions and would not initiate the proper process for incident resolution. Service Requests generally pertain to formal requests for services or changes, which would not apply to a situation where an application is malfunctioning. Technical Support often refers to a team or resource that may assist with issues but does not designate the process of handling incidents in a systematic way as Incident Management does.