Which Change KPI measures the percentage of failed changes?

The measurement of the percentage of failed changes is directly represented by the metric that quantifies the rate at which implemented changes do not achieve their intended objectives or result in unforeseen issues. This specific Key Performance Indicator (KPI) is crucial for assessing the effectiveness of the change management process. It allows organizations to understand the impact of changes on the overall IT environment and helps identify areas for improvement.

Monitoring the percentage of failed changes provides insights into the quality of the planning, execution, and assessment of changes. A high percentage may indicate deficiencies in risk assessment, ineffective communication, or inadequate testing procedures. By focusing on the KPI that tracks failed changes, organizations can enhance their change management practices, refine their processes, and minimize disruptions.

The other options focus on different aspects of change management. For example, the percentage of emergency changes refers to how often urgent changes are made, which does not reflect the failure rate of changes. Similarly, the percentage of changes approved in the first review is concerned with the efficiency of the approval process and not the outcome of the changes themselves. Lastly, the percentage of changes that met the scheduled timeline looks at timeliness rather than successful implementation. Each of these metrics plays a role in evaluating change management, but only the percentage of failed changes directly