Which fields are copied from the Problem form when creating a change request?

The correct answer identifies key fields that are essential for transferring relevant information from a Problem form to a Change Request. When creating a Change Request from a Problem, capturing details such as the Short Description, Description, Configuration Item (CI), and Priority is vital for ensuring continuity and context in IT Service Management processes.

The Short Description and Description provide clear summaries of the issue and its context, which helps in understanding the nature of the change being proposed. The Configuration Item (CI) indicates which component of the IT infrastructure is involved, which is critical for assessing the potential impact and implications of the change. Priority is equally important as it guides how quickly the change needs to be addressed relative to other changes or incidents, allowing IT teams to allocate resources effectively and manage workloads.

This framework enhances communication and decision-making within IT teams, ensuring that information flows seamlessly from problem management to change management, thereby prioritizing efficient and effective service delivery.