Which item is NOT displayed in Special Handling Notes?

The item that is not displayed in Special Handling Notes is user account details. Special Handling Notes are typically utilized to convey specific instructions or considerations regarding the management of a service request or incident. The focus of these notes is on items that may affect the urgency, processing, or general handling of the request.

Details such as messages, expiration dates, and priorities are important for guiding service desk personnel on how to treat an incident or request promptly. Messages provide context or specific instructions, expiration dates indicate how long a request is valid or should be prioritized, and priorities help staff understand the urgency of handling an item.

In contrast, user account details are sensitive information that should be protected and are not appropriate for inclusion in Special Handling Notes, which serve as general guidelines rather than specific, personal data. This helps in ensuring confidentiality and security in managing user information.