Which of the following are types of outages that can be tracked?

The correct answer identifies the types of outages that organizations encounter within IT service management. Understanding each classification is vital for managing and mitigating service disruptions effectively.

Degradation represents a situation where a service is still operational but not functioning at optimal levels, which can lead to a decrease in performance. An outage refers to a complete service failure, resulting in the service not being available at all. A planned outage is one that is scheduled in advance, often for maintenance or upgrades, allowing users to prepare accordingly. These distinctions are essential for tracking and responding to incidents, as they help in prioritizing resources and informing stakeholders.

Recognizing these types consolidates the understanding of service management, enabling teams to enhance service reliability and customer satisfaction. Understanding how outages are categorized helps in developing strategies to prevent and respond to them, ultimately leading to improved service delivery and business continuity.