Which of the following describes the phases of ITSM?

The correct choice highlights a structured framework widely recognized in IT Service Management (ITSM) that emphasizes the ongoing lifecycle of IT services.

The phases encapsulated in this choice—Plan, Design, Create, Operate, and Improve—reflect a comprehensive approach to managing and optimizing IT services.

• Plan involves assessing the needs of the business and establishing a strategic direction for service management.

• Design focuses on the architecture and details necessary to create the services efficiently, ensuring they meet business requirements.

• Create pertains to the actual development and installation of IT services, ensuring they are functional and aligned with the design specifications.

• Operate is concerned with the day-to-day management of services, ensuring they are delivered effectively to meet users' needs.

• Improve is a continuous phase that seeks to enhance the services based on performance data and feedback, ensuring they remain relevant and effective over time.

This choice aligns closely with recognized best practices in ITIL (Information Technology Infrastructure Library), which provides principles and processes that help organizations align IT services with business needs effectively. Each phase is essential not only for the successful deployment of IT services but also for the ongoing evolution that ensures they remain valuable to the organization.

In contrast, the