Which of the following is NOT a role in Problem Management?

The role of Incident Manager is not part of Problem Management; rather, it belongs to the Incident Management process within IT Service Management (ITSM). While both roles are critical in managing IT services and maintaining the quality of service, they focus on different aspects of service delivery.

Incident Management is primarily concerned with restoring normal service operation as quickly as possible in response to incidents, which are unplanned interruptions or reductions in the quality of IT services. The Incident Manager ensures that incidents are managed efficiently and effectively, coordinating the response to incidents and facilitating communication with stakeholders.

In contrast, Problem Management focuses on identifying the root causes of recurring incidents and implementing solutions to prevent future disruptions. The roles specifically related to Problem Management include the Problem Manager, who leads the Problem Management process, the Problem Coordinator, who handles the day-to-day activities and ensures that problems are recorded, analyzed, and resolved, and the Problem Admin, who may assist in administrative tasks related to problem records and documentation.

Thus, the role of the Incident Manager does not fit within the Problem Management framework, which is why it is the correct choice in this context.