Which of the following is NOT typically a responsibility of Incident Management?

Incident Management is primarily focused on managing the lifecycle of incidents to restore normal service operation as quickly as possible and minimize the impact on the business. This includes several core responsibilities such as logging incident details, which involves documenting the information necessary to track and resolve incidents. Providing user feedback is also an essential aspect, as keeping users informed about the status of their incidents fosters transparency and improves user satisfaction. Closing incidents is another vital responsibility, which entails ensuring that incidents are resolved to the satisfaction of the user before they are officially closed in the system.

On the other hand, implementing service changes falls outside the scope of Incident Management. This function is typically handled by Change Management, which focuses on managing changes to the IT environment in a structured way. While Incident Management may work closely with Change Management to respond to incidents caused by changes, it does not directly manage the implementation of those changes. Thus, the responsibility of implementing service changes does not align with the primary objectives of Incident Management.