Which of the following is a benefit of extending ITSM capability within ServiceNow?

Extending ITSM capability within ServiceNow primarily transforms operational productivity by streamlining processes and enhancing service delivery. By utilizing the comprehensive tools available within ServiceNow, organizations can automate routines, eliminate manual tasks, and provide a centralized platform for managing IT services. This increase in efficiency not only speeds up response times but also reduces the potential for errors, leading to better service quality and more satisfied users.

The implementation of ServiceNow's ITSM capabilities allows teams to focus more on strategic initiatives rather than getting bogged down in administrative tasks. Improved workflow management and collaboration tools facilitate communication and problem-solving, empowering teams to respond to service requests and incidents more effectively. As productivity rises, organizations can better align their IT services with business goals, ultimately driving overall performance and value.

In contrast, options referring to increased software licensing costs, reduced employee engagement initiatives, and the elimination of automation do not align with the benefits of extending ITSM capabilities, which are fundamentally about enabling and enhancing operational efficiency and productivity.