Which of the following is an example of an out-of-the-box change model?

Study for the IT Service Management (ITSM) Fundamentals Test. Prepare with flashcards and multiple choice questions, each question includes detailed explanations. Get ready for success!

An out-of-the-box change model refers to a predefined framework or guidelines that organizations can adopt with minimal customization to manage specific types of changes. The correct choice represents a model that typically comes pre-installed in IT service management tools or software solutions, ready for teams to use.

In this context, a cloud infrastructure model provides a general structure for managing changes associated with cloud environments. This model is designed to help organizations adopt and manage changes in their cloud services, offering best practices and processes that are recognized across the industry. It allows teams to efficiently implement changes that align with cloud deployments, considering factors like scalability and integration with existing services.

On the other hand, the incident management model, risk assessment model, and problem management model are not typically categorized as out-of-the-box change models because they address different aspects of IT service management. Incident management focuses on restoring normal service operation when disruptions occur, risk assessment evaluates potential risks associated with changes, and problem management deals with identifying and eliminating root causes of incidents. While they are important components of ITSM, they do not specifically cater to managing changes in a standardized, out-of-the-box manner focused on cloud infrastructure, which is the foundation of the correct answer.

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