Which of the following is NOT a form tab included in the Problem form?

The identification of "Customer Feedback" as the option that is not a form tab included in the Problem form is based on an understanding of the structure and purpose of problem management within IT service management.

The key focus of the Problem form typically revolves around analyzing incidents to find root causes and developing long-term solutions to prevent future occurrences. Therefore, specific form tabs like "Resolution Information," "Analysis Information," and "Other Information" are integral to documenting the processes and outcomes of addressing problems. These tabs provide essential insights into the resolution efforts, the analysis performed to determine the underlying issues, and any additional relevant details that might not fit into standard categories.

On the other hand, "Customer Feedback" tends to relate more to the experience of users or customers with the services and support provided rather than being a core component of problem management documentation. While customer feedback is indeed valuable for improving overall service delivery and user satisfaction, it does not directly contribute to the technical or process-driven nature of the Problem form where the main objective is focused on analyzing and resolving problems rather than collecting user feedback. This distinction helps clarify why "Customer Feedback" is not included as a tab within the Problem form.