Which of the following is NOT an additional goal of ITSM processes?

In the context of IT Service Management (ITSM), the primary focus is on the effective and efficient delivery of IT services that meet business needs. One of the key goals of ITSM processes is to enhance service delivery effectiveness, which allows organizations to provide better and more reliable services to their users. This improvement can result in increased visibility into operational and performance metrics, enabling informed decision-making and better resource utilization.

Furthermore, achieving a superior customer experience is also a crucial goal of ITSM, as it directly impacts how services are perceived and utilized by end-users. By understanding and addressing user needs, organizations can create a more satisfying service experience, leading to higher customer satisfaction and loyalty.

In contrast, while increased employee benefits may be a consideration for organizations in general, it does not directly align with the core goals of ITSM processes. The primary aim of ITSM is centered on service delivery and customer satisfaction rather than the specific benefits extended to employees. This distinguishes it from the other goals listed, which are inherently aligned with improving the effectiveness and quality of IT services.