Which of the following is a proactive measure of Problem Management?

Identifying recurring issues and providing workarounds is a proactive measure of Problem Management because it focuses on preventing future incidents rather than merely responding to them. In Problem Management, the goal is to analyze incidents to uncover underlying problems that cause them to arise repeatedly. By doing so, the organization can develop workarounds or solutions that address these root causes, improving overall service quality and minimizing the impact on users.

This proactive stance helps organizations shift from a reactive posture—where they only deal with incidents as they occur—to a more strategic approach that seeks to eliminate the issues at their source. This ultimately reduces the frequency and severity of incidents, leading to improved service efficiency and higher customer satisfaction. By implementing workarounds for known recurring issues, the team effectively mitigates risks before they escalate into larger disruptions.

The other choices focus on reactive or support-oriented tasks rather than proactive problem management. Logging incidents captured from user reports, providing support during peak hours, and documenting outages all relate to dealing with and managing incidents as they happen, rather than preventing them through proactive analysis and resolution of underlying problems.